- #STARHUB SHAREPLUS PLAN INSTALL#
- #STARHUB SHAREPLUS PLAN UPGRADE#
- #STARHUB SHAREPLUS PLAN FULL#
- #STARHUB SHAREPLUS PLAN TV#
I lost my composure and threatened to cancel the line and change to a service provider in hopes that Starhub would at least expedite this issue i'm facing and i expected the line to be resumed on the 3rd day, 5th October. And this time round i lost my composure because my issue is not being solved. I called 4 times on 4th October and each time i was informed the same thing, that Starhub is looking into the technical glitch and it will be resumed within 24 hours. I waited again and yet this has not been solved and it is already the 2nd day i am without a phone line. Called the customer service centre again on 4th October and i was told the same issue and that it will only be resolved in 24 hours.
I waited and waited till the next day and the line is still suspended. Nevertheless, i was patience enough and understand that sometimes technical glitches occurs and checked with the customer service representative on how long before my line can resume its service and i was told that it will be fixed within 24hours. I find it really strange because i did not even setup any mobile wallet function. Apparently, it was due to some compatibility issue with the mobile wallet set up on my phone. I called the customer service centre again to check on the status and was informed that there is a technical glitch with the line resumption and they are looking into the matter. I waited for 3 hours and yet my line has yet to be resumed. I was told that the line would be resumed in 1 hour. Immediately i made the necessary payment online and called the hotline number and requested for a service resumption. However, the line was suspended totally, and i couldn't even receive incoming calls. In normal circumstances i would have expected the line to be barred but i should still be able to receive incoming calls. There was no notification given or even a call from any Starhub representative stating that my line will be suspended. I understand that i have outstanding amount that i need to pay in order for the line to resume its service. One of my mobile line was suspended on 3 October ( Mobile No: ). I have been a Starhub Hub Club customer for the past 7 years but from what i went through the past few days, i can see that Starhub do not really care about their customers. I wish to complain about a disappointing experience that i'm facing with Starhub and to my dismay, it is one that i will never forget and quite honestly i am shocked and disappointed with how the situation was handled from a customer service perspective. I'll gladly meet up with the CEO or GM to give a more detailed account of what's happening, provided StarHub top management bothers about such situations. That was last Friday and I've yet to receive a call from StarHub. He's rude and arrogant and not helpful at all.
#STARHUB SHAREPLUS PLAN UPGRADE#
When I asked him why then should I upgrade to this speed years back when it's still slow? He said he doesn't know and I should call 1633.
When I told him about the 30% speed problem, he said "It's like that la. And he said he can't fix the new modem cause the space is too small. He said he can't upgrade my box as there's no data point.
#STARHUB SHAREPLUS PLAN INSTALL#
Last Friday, a Hub Trooper came supposedly to install new TV-Box and modem. I asked if they can rectify the speed before I re-contract but there's no such facility provided.
#STARHUB SHAREPLUS PLAN TV#
And the new TV Box will also solve the quality problem.
I went down to Nex and told an officer about my situation, he said the new modem cud solve the speed problem. Why should I when my contract is with StarHub. When I called, they asked me to call D-Link instead. When asked if he can change it, he said it's not Starhub problem as warranty has expired. He said that it has to do with the wireless router.
#STARHUB SHAREPLUS PLAN FULL#
Later I engaged someone to look into it and he told me it's the cable inserting the wrong port.)īroadBand - After performing a speed test, he said that I'm only enjoying about 30% of the full speed. Maybe you have to buy a new phone" (Which I did. And I feel that the standards of service has plunged since.Īfter numerous complaints, A Hub Trooper came and examine my land line and broadband. I've switched over to StarHub since the first roadshow in front of Takashimaya. I've tried to get across to your staff, the situation I'm in and was hoping to find a solution.
I'm feeling so very frustrated with the services and attitude of your staff.
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